1.Ordering Good and Services:
When you place an order with us, you are making an offer to buy goods or services. An order is placed once a sales estimate has been completed and by proceeding through our contracts process. The contract process includes providing us with payment, delivery and any other relevant details to manage your project. We will take an initial payment from you when we accept your order and prior to the start of the job. Materials will be ordered and charged separately. The final step consists of a confirmation page with full details of your order and your payment invoice which you are able to print as a receipt of your payment.
Customers are asked to required to complete the job completion process once services have been provided at: http://extremedeck.wpengine.com/job-completion-system. Any issues with their project will be reviewed and corrected prior to obtaining the final payment. As part of our commitment to quality, we offer our clients limited warranties on services and poducts. Warranty requests can be initiated at extremedeck.wpengine.com/warranty.
2. Refunds, Cancellations, and Returns
Deck Helmet has ninety (90) days to complete services from the initial date the contract is signed. The customer has the right to cancel or terminate services, in writing, according to the terms stipulated on the contract document. The customer is entitled to a refund of the purchase in full. If you are not satisfied with your purchase, please contact us by phone or in writing. You may request a refund for services via extremedeck.wpengine.com/refund.
We reserve the right to refuse or cancel requests as stipulated in our standard contract agreement. All attempts will be made to resolve disputes in good faith and provide timely resolution of issues.
Our right to cancel orders applies to orders that have been accepted.
3. Payment options and security
We currently offer credit card payments and check processing payments via our trusted, safe, and secure gateway – Authorize.net. Deck Helmet is a Authorize.Net Verified Merchant, which ensures that all customer payments are taken in a Safe and secure (PCI-DSS compliant) environment. We accept all major credit cards: Visa®, MasterCard®, American Express®, Discover®, Diner’s Club, JCB, Signature Debit Cards, and Echecks.
4. Delivery and Shipments:
The materials required for your project are ordered and delivered prior to the start of the project. These materials are delivered directly to the customer’s residence. At this time, we only deliver our materials to US addresses. We do not deliver to Post Office boxes and International Addresses.
Please note that a signature is required for all deliveries. The goods become the recipient’s property and responsibility once they have been signed for at the time of delivery. If goods are lost or damaged in transit, please contact customer service within 7 business days. We will use this delivery information to make a claim against our courier company. We will offer you the choice of a replacement or a full refund, once we have received confirmation from our courier company that delivery was not successful.
Delivery lead time for products may vary. Each product has a lead time displayed on it indicating when you can expect delivery of your order. Deliveries to rural addresses may take longer than the time indicated. You will receive an email that confirms that your order has been dispatched.
5. Changes to this Agreement
6. Privacy Statement
Collection of Information
We collect personally identifiable information such as names, postal codes, addresses, emails, and so on, that are voluntarily submitted by our visitors like you. The information you provide and that is collected is used to fulfill you specific request.
Distribution of Information
In the event of fraud prevention or investigation, we may be asked to share collected information with governmental agencies or other companies assisting us. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is never provided to these companies for marketing purposes.
Commitment to Data Security
Your personally identifiable information is kept secure and encrypted during the type of transmission. Only authorized employees, agents and contractors have access to this information.
Please contact us if you have any questions or concerns about our website’s privacy.